Blue Solar Pty Ltd (Blue Solar) is committed to providing you with the highest levels of customer service. This includes protecting your privacy.
We recommend you keep this information for future reference.
Privacy Amendment (Private Sector) Act 2000
In December 2000, the Commonwealth Government of Australia enacted a further privacy legislation, to commence on the 21st December 2001. This privacy legislation was drafted in order to amend the Privacy Act 1988 (implementing the National Privacy Principles) and to include provisions that regulate the way private sector organisations collect, use, disclose, keep secure and provide access to personal information.
All privacy legislation is available for download at the Office of the Federal Privacy Commissioner at http://www.privacy.gov.au/business.
What is personal information?
The Privacy Act 1988 (Cth) defines personal information as information or an opinion about an individual whose identity is apparent or can reasonably be ascertained. It includes your name, age and contact details as well as your financial and health information.
Blue Solar is bound to protect your personal information in accordance with the National Privacy Principles to the extent required by the Privacy Act 1988.
The types of information we keep on record will depend on the product or service requested by you.
How do we collect information?
We collect and store information about you when you:
What information do we hold?
In general, Blue Solar keeps a record of one or more of the following types of information:
information that identifies you, such as your name and address and other information provided by you;
if you participate or transact in any online service, all details are recorded and stored;
We also collect statistical data from all visiting traffic through our website. This data includes information regarding:
All statistical information is used on aggregate to provide Blue Solar with general information about our users and to help promote and better our understanding of the way you use and interact with our online services.
What are your rights?
There is no legal obligation for you to provide us with any personal information. However, without that information, we may not be able to process your application, fulfil your request or provide you with an appropriate level of service.
Do I have to provide consent?
If at any stage you do not wish to receive further information from Blue Solar regarding our products and/or services, you can contact us by email at firstname.lastname@example.org.
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
We have physical, electronic and procedural safeguards to protect your information which is held by us. All online information is stored in electronic database requiring appropriate user authentication for access and is physically stored in secured data-houses located in the United States. All access to information stored electronically is restricted to Blue Solar staff whose job purpose requires access.
Our security measures include, but are not limited to:
Are my online transactions secured?
We provide the maximum level of security when you use our online products and services. All sensitive transactions involving personal information are encrypted using the highest level of encryption (i.e. 128-Bit Encryption using Versign Certificates) meaning you can be assured your information is safe and secure during transit. However, “perfect security” does not exist online.
When do you destroy my information?
We take all reasonable steps to destroy your information in an effective, secure way when it is no longer required by Blue Solar. Usually, we keep records for at least five years.
We try to ensure that all information we hold about you that we collect, use or disclose is complete, accurate and up to date. We strongly recommend that you:
let us know if there are the information we hold is not accurate, complete or up to date;
keep us up to date with changes to the information we hold
We ask that you inform us within a reasonable period, by email at email@example.com if you require your information to be updated.
How we use your information for direct marketing
We may use your information so that we, our related entities or other business partners can promote and market products, services and special offers that we think will be of interest to you. This marketing may be carried out in a variety of ways (including by email, SMS/MMS, social media or by customising on-line content and displaying advertising on websites) and may continue after you cease acquiring any products or services from us until you opt-out through that communication, or by calling 03 9229 3883.
Our disclosure of your information
As a matter of policy, we do not sell any information about you to any third parties. We also do not believe in spamming people with unwanted information. We never disclose any health information without your written consent.
Usually we must get your consent before we tell anyone about you, your accounts or credit information. You can give us your consent expressly or it may be implied by your conduct.
The primary purpose of any personal information recorded is to provide you with a better product and/or service.
External Service Providers
We may disclose your personal information to our external service providers (that may be located overseas) that provide services to us. This is on a confidential basis.
Blue Solar may lawfully disclose your information if required to do so for law enforcement or regulatory purposes. For example, we may need to give your account information to the court if we are ordered to do so under a subpoena.
Access to personal information
You can request access to your personal information at any time. We will process your requests within a reasonable time, usually 14 days for a straightforward request. More time may be needed, depending on the nature of the request.
There is no fee for requesting access to your personal information from Blue Solar; however, we may charge you the reasonable cost of process your request.
How to contact us
If you have any questions regarding this Statement or our management of your personal information, please let us know by contacting us on 03 9229 3883 or writing to us at firstname.lastname@example.org